FAQ

Orders & shipping

How long does shipping take?

Orders ship within 1–2 business days. Standard delivery is typically 3–7 business days. Free shipping applies to orders over $50.

How do I track my order?

You'll receive a tracking link by email once your order ships. Need help? Contact us with your order number.

Products & sizing

Are your products safe for pets?

We curate vet-approved, pet-safe products. Always check product labels and consult your vet for specific health concerns.

How do I choose the right size?

See our Pet Sizing Guide for collars, harnesses, and apparel measurements.

Returns

What is your return policy?

Unused items in original packaging may be returned within 30 days. See our Refund Policy for details.

Account & support

How do I contact support?

Email us via our Contact page — we typically reply within 24 hours.